SignalConso

DGCCRF – Freeware – Android

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SignalConso is an innovative application developed to assist consumers in easily and promptly reporting any issues encountered during a purchase, whether it involves a product or service.

HOW IT WORKS:
<ol>
 <li>If you have faced an issue with a company, professional, store, or online purchase, report it on the SignalConso platform.</li>
 <li>Submit a report on SignalConso or ask a question to the fraud prevention authorities.</li>
 <li>The company and fraud prevention authorities are notified.</li>
 <li>Fraud prevention authorities intervene if necessary.</li>
</ol>

The SignalConso application has been designed to address several specific consumer needs. Here are some of the key features provided by our application:
<ul>
 <li>Simplified reporting: Easily report an issue in a few clicks with the intuitive and user-friendly interface. You can include a photo, provide details, and submit the report to the relevant company.</li>
 <li>Tracking reports: Stay informed about the actions taken by the company at each step to resolve the reported issue.</li>
 <li>Advice and information: SignalConso also offers information on your rights and guides you through the steps to take in case of a dispute with a merchant or service provider.</li>
</ul>

Examples of possible reports directly on the application:
<ul>
 <li>False advertising</li>
 <li>Pricing errors</li>
 <li>Hygiene issues</li>
 <li>Food poisoning</li>
 <li>Bed bugs</li>
 <li>Hotel stay problems</li>
 <li>Train or plane ticket downgrading, delays, cancellations, refunds</li>
 
</ul>

For more information about Signal Conso and assistance, visit our website at signal.conso.gouv.fr or contact our support team at support@signal.conso.gouv.fr.

You can also follow us on social media to stay updated with the latest news:
<ul>
 <li>Facebook: facebook.com/DGCCRF</li>
 <li>Twitter: twitter.com/SignalConso</li>
 <li>LinkedIn: linkedin.com/company/dgccrf</li>
 <li>Instagram: instagram.com/dgccrf_off/</li>
</ul>

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