SignalConso

SignalConso is an innovative application developed to assist consumers in easily and promptly reporting any issues encountered during a purchase, whether it involves a product or service.

HOW IT WORKS:

1. If you have faced an issue with a company, professional, store, or online purchase, report it on the SignalConso platform.
2. Submit a report on SignalConso or ask a question to the fraud prevention authorities.
3. The company and fraud prevention authorities are notified.
4. Fraud prevention authorities intervene if necessary.

The SignalConso application has been designed to address several specific consumer needs. Here are some of the key features provided by our application:

• Simplified reporting: Easily report an issue in a few clicks with the intuitive and user-friendly interface. You can include a photo, provide details, and submit the report to the relevant company.
• Tracking reports: Stay informed about the actions taken by the company at each step to resolve the reported issue.
• Advice and information: SignalConso also offers information on your rights and guides you through the steps to take in case of a dispute with a merchant or service provider.

Examples of possible reports directly on the application:

• False advertising
• Pricing errors
• Hygiene issues
• Food poisoning
• Bed bugs
• Hotel stay problems
• Train or plane ticket downgrading, delays, cancellations, refunds
• <!-- More list items can be added here -->

For more information about Signal Conso and assistance, visit our website at signal.conso.gouv.fr or contact our support team at [email protected].

You can also follow us on social media to stay updated with the latest news:

• Facebook: facebook.com/DGCCRF
• Twitter: twitter.com/SignalConso
• LinkedIn: linkedin.com/company/dgccrf
• Instagram: instagram.com/dgccrf_off/